Search Server Degraded

Incident Report for Trackdrive

Resolved

The new search server is online and functioning normally.

Company dashboards' should be back to normal.

The Trackdrive Website and Account Interface should load quickly again.

The search server has been loaded with data for November 2016. We will continue to backfill data for previous months over the next hour.

Posted Nov 16, 2016 - 14:58 EST

Monitoring

We have replaced the search server with a new more powerful search server.

The search server is backfilling now, so the dashboard metrics will be a little wonky for the next few minutes.

Posted Nov 16, 2016 - 14:36 EST

Identified

The Trackdrive search server is overloaded. Viewing calls through the account interface is slower than usual.

Incoming calls / call routing is unaffected. Your calls are fine.

We are working on increasing capacity to restore the call log speed. It will be fixed shortly.

Posted Nov 16, 2016 - 13:26 EST